Be assured that your customers are listened to day or night.
As you know customer service is essential to every business. We understand that responding to your customers with strategic planning can sometimes be overwhelming for you and your organization. A&M is here to handle your customers for you while you focus on delivering quality service to them.
It doesn’t matter how big or small your company is, we have a wide range of live phone answering services that are tailored to your needs with a live agent available 24/7 for you.
If you require immediate phone support, we can set up within days instead of weeks. For over 46 years, A&M has supported thousands of businesses throughout the United States with exceptional customer care.
Our Lafayette, LA based agents are trained and speciaize in managing phone calls for physician offices and healthcare professionals, law offices, government agencies, plumbers, property managers, oil and gas companies, funeral homes, HVAC, technology firms, faith based organizations, and many other industries.
It doesn’t matter if you provide the best service or products in your market. Your reputation will take a hit if customers have a hard time reaching your agents anytime they pick up the phone to call you. A loss in reputation means you are losing customers to your competitors. A&M is here to ensure that your calls are processed properly.
With your business availability during off-hours, you provide your customers with the flexibility on engaging with your business at their own convenience. Rest assure, they will be very excited to speak to a live agent at any time of the day instead of responding to a pre-reccorded message or an automated service.
Our agents are located at our offices in Lafayette, Louisiana. As a US-based phone call center, your phone calls will not be subjected to inferior-quality calls that are rampant with international call centers.
Our 24/7 live phone answering service allows your business to operate all day, all night, weekends and on holidays. For specialized services like plumbers, HVAC and general contractors we offer you an additional on-call and after-service phone answering services. We can answer your customer’s emergency calls and send your technicians to them as required.
Our services allows you to avoid having long call queues and relief you off being inundated with calls throughout your working period.
Using A&M 24/7 live phone answering service will prevent constant work interruptions for your employees, allowing them to focus and improve productivity. Employees getting more work means an increase to your bottomline.
Our Lafayette, LA-based agents are professionally trained in top-notch phone answering service skills, virtual receptionist best practices, business etiquette, and client care services.
